Help

Collia Support

Answers for creating a story, exporting it, and managing your membership.

Get started

Open a template, choose Use template, and add photos or video through the system picker. Edit text, frames, layers and backgrounds, then preview your pages. A template becomes a saved project after your first successful media import.

Export and membership

Tap Export to save image pages or one sliding carousel video. Exports require an active Collia Membership. The monthly and annual plans include the same export access. The US launch prices are US$2.99 per month and US$17.99 per year. If Apple shows a free trial for your account, the monthly trial is 3 days and the annual trial is 7 days. Check the App Store purchase sheet for your local price and offer before subscribing.

The annual US price saves about 50% compared with paying the monthly price 12 times. After a trial, your chosen plan renews automatically at the displayed price unless canceled. You can manage or cancel it in Settings → Apple Account → Subscriptions. Deleting the app does not cancel the subscription.

Restore a purchase

Use the same Apple Account that bought the membership, then tap Restore purchases in Collia. If export access does not return, check your subscription status in Apple’s settings and try again with a network connection. A pending purchase grants access only after Apple verifies it as active.

Projects and photos

Projects are stored on this device. A membership restores export access, not local projects from another device. If saving to Photos fails, check Collia’s Photos permission and available storage in iOS Settings. You can also share an export to a destination you choose.

Contact us

Email xiangguoxin520@icloud.com with your device model, iOS version, Collia version, the action you tried, and any error text. Never send your Apple password, payment-card number, or verification codes.

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中文帮助:从模板导入照片或视频即可保存项目。导出图片或轮播影片需要有效会员;可在 App 中恢复购买,并在 iOS「设置 → Apple 账户 → 订阅」中管理或取消。遇到问题请邮件联系 xiangguoxin520@icloud.com。