A little help
Let’s get you
back to your page.
Questions, a photo that will not load, or a suggestion? Write to us.
xiangguoxin520@icloud.comGlimpage is developed by Guoxin Xian.
When reporting a problem
Include your device model, iOS or iPadOS version, Glimpage version, and what you were doing when the problem happened. The exact error message helps. If you send a screenshot, hide anything you would rather keep private.
You do not need to send your photos or journal entries to request help.
Common questions
Where are my photos and entries stored?
They are stored in Glimpage on your device. Imported photos are separate copies; your originals are not changed. Glimpage does not provide account sync or its own cloud backup. Your device backup settings may include the app’s data.
A photo from iCloud is taking a long time.
The system photo picker may need to download the original from iCloud first. Keep a working internet connection and check that the photo opens in Apple Photos. You can cancel and retry in Glimpage without replacing photos already saved in your record.
Selected originals up to 100 MB are supported within the app’s image size and format limits. Images are prepared as bounded working copies; the original is not uploaded to us.
How many photos can a record contain?
A record can contain up to nine photos. Each layout uses the photos you choose, within its own layout limit. The out-of-frame collage supports up to nine photos; with six, the first photo becomes a larger image in the upper-right area.
How do subject cutouts work?
Choose a clear subject photo in the out-of-frame layout. Processing happens on your device. Long-press the subject to move it and use two fingers to resize it. Dragging it to the bin removes it from the composition, without deleting the original photo. A temporary subject must be selected again after closing the share editor.
How do I restore paid templates?
Use Restore Purchases from the app’s upgrade screen while signed in to the Apple Account used for the original purchase. Apple handles the purchase and restoration. If access is still missing, contact us with the app version and the message shown; do not send payment card details.
How do I request a refund?
App Store purchases and refund requests are handled by Apple. Visit Apple’s purchase support and follow the instructions for your purchase.
What happens when I delete the app?
Deleting Glimpage removes its local app data. Export any pages you want to keep first. Exported images are not a restorable backup of your complete journal. Original photos, images saved elsewhere, shared copies, and device backups are managed separately.
Do I have to turn on location?
No. Location is optional for nearby weather. You can keep photos and write entries without allowing location access. You can also turn weather recommendations off inside Glimpage.
需要帮助？
请发送邮件至 xiangguoxin520@icloud.com。描述问题时，附上手机型号、iOS 版本、Glimpage 版本和具体提示会更方便排查。截图前可以遮住私人信息，不必发送照片原图或日记内容。
照片与记录保存在本机。删除 App 前，请先导出想保留的页面；导出的图片不能还原完整资料。关于数据处理，请查看隐私政策。